We are not responsible if an item arrived damaged during shipping, we pack our products in the best way possible to avoid such a problem.
We are not responsible for "stolen/unreceived packages", if the tracking says it was delivered to your address (zip code).
*Please note: Shipping costs are exclusive of any import taxes or customs duties which may be payable on delivery to your country. For more information see below.
Those items for shipment to countries outside of Mexico may be subject to taxes, customs duties and charges charged by the destination country "Import Fees". The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees. With respect to each item for which import duties have been calculated, you authorize FAB FACTORY to designate a carrier "Designated Carrier" to act as your direct or indirect representative/agent before the appropriate customs and tax authorities in the country destination, to dispatch your merchandise, process and remit your current Import Fees for said item. For details of current Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified on your shipment confirmation.